New to IBK
You're new to the Innsbrook community, so you probably have some questions. Here are some FAQs we have compiled for you!
Property Owner Guide
IBK Explorer
Find out what's going on at Innsbrook in this week's issue of the IBK Explorer.
First Things First
How do I get in and out of Innsbrook?
Car Stickers – All property owner vehicles are required to have car stickers. These stickers are for owners and immediate family only. They are not intended for friends or employees. These stickers never expire and will only be deactivated if you sell your Innsbrook property or they are misused.
Car stickers can be purchased for $15 each. Stop by our office at the Charrette Creek Commons or fill out this form. Mail the form to 596 Aspen Way Drive, Innsbrook, MO, 63390 or email it to information@innsbrook-resort.com. In the office, we accept cash, card, or checks. If $20 or more, you can charge it to your lot.
You will also need stickers for any boats or recreational vehicles you have at Innsbrook. Stop by the Charrette Creek Commons to purchase for $5 each. They do not expire as long as the number is legible. A car sticker will also need to be purchased for golf carts/UTVs if they are to be driven through Innsbrook gates.
*New property owners get their first two car stickers for free! Your Innsbrook real estate agent will give them to you after closing. If you worked with a non-Innsbrook real estate agent, you will need to bring your closing documents to our office at the Charrette Creek Commons to get your stickers.
The only manned gates or entrances to Innsbrook are the Main Gate on the east side of Highway F and the West Gate on the – well, west side of Highway F. Other entrances include the following unmanned gates:
- Linden Entrance, Schuetzenground Road (western border of Innsbrook)
- Konstanz Entrance, Stracks Church Road (east of Alpine Lake)
- Aspen/Property Management Entrance, Highway F, south of West Gate
- Arlberg Entrance, Stracks Church Road (south of Charrette Creek Commons)
- Tyrolean Entrance, Stracks Church Road
How do I set up my utilities?
When we get your paperwork after you close on your property, your water and alarm system will be activated, since those services go through Innsbrook. To set up your phone/internet and turn on your electricity, you’ll need to call CenturyLink and Cuivre River, respectively. Contact information:
Innsbrook Cable, Water, Sewer – Joe Kueper – x9231
Telephone/Internet – CenturyLink – 1-800-366-8201
Electric – Cuivre River – 1-800-392-3709
Alarm System – Security – x9400
Where can I dock my boat?
You can keep your boat at your place if you have a private dock. Otherwise, there are marinas located on Lake Aspen, but you will need to secure a boat slip. The current wait for a boat slip is approximately 15-20 years. Get your name on the waiting list by contacting Harry Harisberger at 636-928-3366 x9193.
What do I do with my boat when I have to remove it from the marina?
You can keep your boat on your property or store it with Innsbrook at the Property Management Building, for a fee. Call 636-928-3366 x9193.
Moving In
Do I get my mail out here?
Property owners who live full-time in permanent residences can get mail at Innsbrook by contacting the Wright City Post Office. Chalet or other part-time owners who are not here year-round cannot get mail at Innsbrook (you can only have one address, which must be your full-time residence.)
What is the difference between the Services and Property Management departments?
The Property Management department oversees the maintenance and repair of common areas at Innsbrook – the lakes and marinas (not private docks), the roads (not driveways, just IBK roads). Property Management is located near the Aspen Entrance on Aspen Woods Dr.
The Services department is who you’ll want to see if you want something repaired or improved on your Innsbrook lot or in your chalet, condo, cottage or home. The Services Building is located in the small brown building behind the construction/administration office on Aspen Way Dr. Visit our website to see a list of services offered.
What do I need to do if I want to do improvements or additions to my chalet?
In most cases, you will need a building permit to construct or change anything about your Innsbrook property. This can be obtained from the Building Permits/Construction Assistant at ext. 9815, or by emailing permits@innsbrook-resort.com. For more information, see the Architectural Guidelines for Homes and Chalets in the Rules & Regulations section of our website.
What do I need to do when I leave my chalet for the winter or week?
Winterize (October 1 – May 1) – You can winterize your chalet yourself or ask the Services department to do it for you. Find out more about the process on pages 14-15 of the Property Owner Guide.
Warm Weather Preparation (May 1 to October 1) – There are also steps you can take during the summer. You can find those in the Property Owner Guide.
New Owner Resources
How can I stay updated about everything going on at Innsbrook?
We publish a weekly newsletter called the IBK Explorer (you may hear it called the “weekend flyer” by some long-time property owners) that contains upcoming events, news and notices, nature information, hours of operation, contact information, and everything you need to know during your upcoming weekend or week at Innsbrook. Pick up a copy at the Main Gate, Linden Entrance and the West Gate Entrance. They are also available at the Clubhouse, Charrette Creek Commons, Aspen Center, and Real Estate office. In addition, you can sign up to receive the newsletter via email.
How do I find my way around this place, and find the milestones I hear other people talking about?
You will certainly want to pick up one of our development maps. Maps are available at Charrette Creek Commons, Main Gate, Real Estate Sales Office or Aspen Center. The map shows all the streets, lots and lakes, hiking trails and trailheads, beach areas, gates/entrances, horse trails, marinas, trash and recycling depots, sports courts, mail kiosks, as well as:
- Aspen Center/Real Estate Office
- Community Garden
- The Market Cafe & Creamery
- Pool
- Dog Park
- Farmhouse
- Golf Course
- Historic Log Cabin
- Property Management Building
- Administrative/Construction/Services
- Restaurants
- Skating Pond
- Stables
- Village Hall
You can also look at a development map online: Development Map
Contact Information
Dial 636.745.3000 or 636.928.3366 + the extension number listed below to discuss any of the following topics.
A:
Accounting (corporation): 9222
Accounting (Owners' Association): DNI Properties
Activities (Property Owner): 9180
Address Changes: 9180
Alarm system: 9400
Architectural Review Board/Architectural guidelines: 9176
Aspen Center events: 0
Assessment forms: 9180
B:
Beaches: 9163
Billing (corporation): 9222
Billing (Owners' Association): DNI Properties
Boat launches: 9163
Boat removal: 9163
Boat slips: 9163
Boat stickers: 9180
Boat type/size permitted: 9163
Building permit: 9815
C:
Cable TV: 9175
Calendar of Events: 9180
Camp Innsbrook: 9180
Car Stickers: 9180
Catering: 9884
Charrette Creek Commons: 9180
Classified ads in newsletter: 9180
Clubhouse: 9207
Community Garden: 9180
Concerts: 9180
Condos: 0
Construction (chalet/home/cottage): 9166
D:
Dams: 9163
Decals: 9180
Dock repair/improvement: 9150
Dog Park: 9163
Driveways: 9150
E:
Electric (Cuivre River): 1.800.392.3709
Electrical work: 9150
Events (Property Owner): 9180
F:
Firewood: 9150
Fireworks Show/Donations: 9180
Fishing: 9193
Fitness Center: 9180
G:
Golf cart repair: 9888
Golf course: 9203
Golf lessons: 9203
Gravel: 9150
Guest Registration
H:
Hiking Trails: 9180
Home repairs: 9150
Horse camp: 9300
Horticulture: 9177
I:
Internet (CenturyLink): 1.800.201.4099
L:
Lakes: 9193
Landscaping: 9177
Lost & Found: 9180
Lot Signs: 9180
M:
Mail: 9180
Marinas: 9163
Market Cafe & Creamery: 9333
Mulch: 9163
N:
Nature trails: 9180
Newsletter: 9216
P:
Pest Control: 9150
Phonebook (Property Owner): 9180
Phone line (CenturyLink): 1.800.201.4099
Photo Submissions: 9180
Pickleball Courts: 9180
Plant pests/damage: 9177
Plumbing: 9150
Power outage (Cuivre River): 1.800.392.3709
Pro Shop: 9203
Property maps: 9180
R:
Real Estate: 9199
Recycling: 9163
Remodeling: 9166
Roads/maintenance (common roads): 9197
Roof repair: 9150
S:
Security Issues: 9400 (dial 911 in the event of an emergency)
Security monitoring documentation: 9402
Services: 9150
Sewer: 9231
Snow removal: 9163
Stables: 9300
Stickers (car, boat, recreational vehicle): 9180
Summer Breeze concert series: 9180
Summerhaus Poolside Eatery: 9185
T:
Tee Times: 9203
Telephone (CenturyLink): 1.800.201.4099
Tennis courts: 0
Trail Rides: 9300
Trash: 9163
Trees (on common ground): 9163
Trees (on personal property): 9150
Vacation Rentals: 0
Village of Innsbrook (City Hall): 636.745.8844
W:
Water service: 9167
Wildlife: 9177
Winterizing: 9150
Workshops: 9180
Anything we missed? Start by dialing ext. 9180 and we’ll get you where you need to go.